DOA Management (Dead on Arrival)
Eerste contact in geval van DOA: Fairphone
Periode van DOA:
30 Days
https://www.fairphone.com/en/legal/fairphone-returns-policy/?ref=footer#2deadonarrivaldoa
DOA Procedure:
DOA artikel wordt door FAIRPHONE omgewisseld.
Eerst registratie via formulier bij aftersales@fairphone.com noodzakelijk.
Nadien DOA artikel aanmelden via:
https://sav.cordongroup.com
Garantie management
Eerste contact bij garantie claim: Fairphone
Garantie periode:
2 Jaar
https://www.fairphone.com/en/legal/fairphone-2-warranty/
Garantie procedure:
Defect artikel wordt hersteld door FAIRPHONE.
Eerst registratie via formulier bij aftersales@fairphone.com noodzakelijk.
Nadien DOA artikel aanmelden via:
https://sav.cordongroup.com
Andere actie:
Questions about support:
resellersupport@fairphone.com
Andere opmerkingen of informatie:
Fairphone account creation info :
With Fairphone's after sales return process, we can guarantee the shortest TAT and also all shipping costs covered without unnecessary administration and cross-invoicing. In order to create an account with our repair center, you should follow the following steps:
1. Open the attached excel sheet called 'Fairphone After-Sales account creation'. Fill in the details and send the document to 'aftersales@fairphone.com'.
2. With this information, we can make your Cordon account details. Once it has been created, we will send you your login details by email. Please be patient as this process can take up to 2 weeks.
3. After registration, reseller logs repair request through:
https://sav.cordongroup.com
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